Shipping Policy
At Prime Pitbulls, we are committed to ensuring every puppy arrives safely, comfortably, and stress-free to their new home.
Shipping & Delivery Options
We offer:
- Local pickup by appointment
- Ground delivery (where available)
- Air transport through approved pet-safe travel services
Shipping availability depends on the puppy’s age, health, weather conditions, and destination regulations.
Delivery Process
Before travel, every puppy receives:
- A full health check
- Age-appropriate vaccinations and deworming
- Health and vaccination records
- Travel preparation to ensure comfort and safety
Once shipping is arranged, buyers will receive:
- Delivery confirmation
- Estimated arrival time
- Travel or tracking details where applicable
Shipping Costs
Shipping fees vary depending on:
- Delivery location
- Transportation method
- Distance and airline requirements
Shipping costs are separate unless otherwise stated in writing.
Buyer Responsibilities
Buyers are responsible for:
- Providing accurate contact and delivery information
- Being available at the scheduled delivery or pickup time
- Checking local pet ownership regulations before purchase
Delays
While we work hard to ensure timely delivery, delays may occur due to:
- Weather conditions
- Airline or transport restrictions
- Health and safety concerns for the puppy
The puppy’s safety and wellbeing always come first.
Refund & Return Policy
At Prime Pitbulls, we strive to provide healthy, high-quality puppies and excellent customer service.
Deposits
All deposits are non-refundable unless:
- The puppy becomes unavailable due to health concerns, or
- We are unable to complete the sale for reasons on our side
Deposits may be transferred to another available puppy at our discretion.
Refunds
Because of the nature of live animals, we generally do not offer refunds once a puppy has been delivered or picked up.
Refunds may only be considered if:
- A licensed veterinarian confirms a serious health issue covered under our Health Guarantee
- Supporting veterinary documentation is provided
Returns
If a buyer can no longer care for their puppy, we encourage them to contact us immediately. We care deeply about the wellbeing of our dogs and may assist in finding a suitable solution.
Cancellations
Orders canceled before delivery may result in loss of deposit and any transportation-related expenses already incurred.
Contact Us
For questions regarding shipping, refunds, or puppy reservations, please contact us through: